I booked flights from Scotland to Sri Lanka back in May then a few weeks ago I got an email saying the flight had changed and we now had to spend a night in London, after a weeks for terrible customer service where they said they would sort it out and get back to us we eventually cancelled the flights had to book other ones at twice the cost. Despite the cancellation not being our fault they are still charging 150 pounds and after 4 weeks we had chased up the refund and they have said it will take another 12 weeks. The staff are awful and once they decide to change your flight there is nothing you can do. Please stay away from these guys. I wouldn't even give them one star but the system forces you to give something
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