I have nothing but good experiences with Jacamo.
occasionally some might be out of stock, but it will be with what i class as a very popular item and they always give a delivery date for new stock, so you can always cancel order.
i find delivery and returns first class. if you watch out for free delivery offers, you can save there.
when a delivery does not turn up the following day as stated, i have rang to be credited straight away.
the cost of delivery and credit charges are no more than any other mail order that charges.
Maybe if people who think they are internet savvy were to read the small print instead of just jumping in, then would not need to slag off the company because of their mistake.
I can only speak as i have found up until now, who knows things may change, i hope not.
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