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very negative experience indeed

Appalling customer care, I'm ever so sorry for ordering from them.

I ordered and paid for a present that i wanted to take abroad, a month and a half before my travel. It never arrived and when I contacted them they accused me for not entering a post code when placing the order. How a month and a half no one noticed anything I don't know, or how my payment went through with no post code.

What I know is that they could not care less about my order and the fact that I've been charged and still waiting 6 weeks later. They never apologised or took any sort of responsibility or care, just sent me a lost delivery form.

I had an absolutely negative experience with salon skincare, months later am waiting for refund and am going with no present as it can only be bought online! I wish I went to any other seller- I shop online all the time and this has never happened to me before.

William Brooks found this review useful

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diana k
United Kingdom