Arran Smith´s profile

Reviews (1)

FirstUtility

Woeful, lost my payment and no urgency to resolve my concerns.

Delays in setting up my online account to submit meter readings, resulting in a wildly overpriced 'Estimated' Bill being sent to me for September 2012 (couldn't submit meter readings due to online account not being set up).

Online account finally set up, submit meter readings on 27/10/2012 (period 1/10/2012 - 27/10/2012), however First Utility take it upon themselves to add an additional 'Estimated' amount for the period of 27/10/2012 - 31/10/2012.

In light of wildly overpriced 'Estimate' Bill sent to me for September 2012, I called First Utility on 6/10/2012 to pay full amount by Visa debit card in order to clear account in full and move provider (£233.18, is this a reasonable gas and electricity usage for a 3 bedroom semi detached house ? No, of course it isn't), payment debited from my Bank account on 8/10/2012 - payment STILL not applied to my First Utility account as of today (18/11/2012 - yep, that's right, my payment has been lost by First Utility for around 6 weeks).

Numerous telephone calls made to resolve issue, numerous emails sent to resolve issue, complaint sent to resolve issue.....

STILL NO RESPONSE, MY PAYMENT IS STILL LOST IN FIRST UTILITIES SYSTEM (SOMEWHERE).

Please, please, please, do yourself a favour - don't bother with First Utility

All energy companies seem to have a bit of a poor reputation amongst the general public, but First Utility is the worst of a bad bunch.

Arran Smith´s profile

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Arran Smith
Reviewer
1996
United Kingdom

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