Miss C Jennings´ profile

Reviews (1)

IronmongeryDirect

Disappointing

My order was sent to the wrong address which meant I had to spend money calling the number on the website to track it down. I was told that my order had been delivered to my address and that I had signed for it, which was not true as I had waited at home all day for the delivery and it had not arrved. It transpired that no one had signed for my order and it had been shoved through the letter box of an incorrect address meaning that my parcel was 2 days late arriving after being retrieved from the incorrect address. Very unprofessional. I understand that mistakes happen but to have to pay for multiple phone calls to rectify the situation when the mistake was not mine was quite unacceptable in my opinion.

18 November 2012

Reply from IronmongeryDirect

Dear Miss Jennings,

Thank you for taking the time to give us your feedback and for discussing it with me today.

As explained I was very disappointed to hear that you had been affected by our delivery service. Over 98% of deliveries are received in line with our service promise. Feedback has been passed to the courier in this instance as we monitor their performance very carefully.

I do hope that your complaint was resolved to your satisfaction as customer service is paramount to all we do here at Ironmongery Direct. I hope that you will continue to order with us to give us a chance to prove our normally exceptional standard of service.

Kind Regards
Lauren Tennant
Sales Team Leader

Miss C Jennings´ profile

profile image of Miss C Jennings
Miss C Jennings
Reviewer
United Kingdom

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