We phoned, as instructed, when 20 mins away, to be told to ring again when 5 mins away, which we did! When we arrived, we had to hang around for about 10 mins - which wasn't the greatest of starts to our journey. However, very helpful guy. On return, once we'd collected our baggage, we called, and they said they'd be there in 5 - 10 mins and this time were true to their word! Turned up as we did. So I can recommend this service
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