When I booked my annual boiler service in June the best date they could offer was 17th September which I had to settle for. I was impressed when I received a letter a week ago reminding me and then yesterday I even got a text reminder. Great service until today when I get a phonecall from them saying they are cancelling my appointed as they are too busy doing emergency jobs in my area. The best date available now is 11th November.....not good enough.
After initial email confirming a possible delivery day, it came 3 days later. I had to chase them for a date as they never called me despite the email saying they would do. However products arrived within allocated 3 hour time slot, helpful delivery man and products just as ordered....always a bonus!
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