Customer victor R´s profile

Reviews (4)

Excellent service

I booked a room and the voucher and receipt arrived immediately.
Great service great prices
Many thanks


Speedy turnaround

Prompt and efficient service

Auto Europe UK

Cheap car hire at a cost! Low or no service when you need it.

I hired a car and took it back to Pisa Airport. One month later I was charged nearly £200 for a cigarette burn in the back seat. No one in our family smokes! Thrifty cars had altered the check-in form to show the damage. Lucky I kept the original. Auto-Europe have passed my protests on to Thrifty Cars but have done nothing to help me. I think they should support their customer if they want to keep their reputation. We then flew on to Sardinia and waited three hours for a car. The girl at the desk boasted she had checked out 100 cars! Useless for the customer. I will keep to a reputable car hire company with service in the future and not be so concerned on price.

19 November 2012

Reply from Auto Europe UK

Dear Sir,

I am sorry to hear about your after rental unpleasant surprise. Please accept apologies both in the name of Auto Europe and the local supplier.

I am afraid I cannot help you much having no point of reference to your booking, therefore, if you could provide your voucher number or resend your complaint to our customer service please, we will be able then to readdress your claim.

Kind regards,
Auto Europe

Mazuma Mobile

Super service and fast

Fulfilled all my expectations. Definitely use them again.
Straight forward great service

Customer victor R´s profile

profile image of Customer victor R
Customer victor R
United Kingdom