Alison Bickerton´s profile

Reviews (1)

FirstUtility

I certainly picked a loser. Very poor customer service

I wish I had read these reviews before I switched as I'm experiencing the same problems as most of the reviewers here. I registered to fu in May this year to Isave fixed v2 and had problems right from the start. I never received requests for meter readings and for weeks I could not sign into my account. I have phoned them twice and on both occasions was on hold for over twenty minutes before I spoke to anyone. I should be getting monthly bills based on readings sent by me and they seem to be estimating every couple of month. The only readings they have from me are the initial ones I phoned to them, and I was very angry when I phoned and asked them to please email me each month when my bill is due, to submit a reading. I received my first bill on the 9th oct. and on the 12th Nov. when I had no email asking for a reading and no new bill I emailed them asking why,and two days later an estimated bill appeared in my account. I emailed them today and left my home number for someone to please contact me and let me know whats going on, but I wont hold my breath, as my first email was ignored I am expecting more of the same. As I said at the beginning...I WISH I HAD READ THE REVIEWS

Alison Bickerton´s profile

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Alison Bickerton
Reviewer
1951
United Kingdom

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