Mr Peter Bailey´s profile

Reviews (2)

Specialised Covers

An excellent product. "does what it says on the tin"

I bought a front cover from you 2 years ago which was faulty and you sent out a replacement to me in Portugal. This was in 5 pieces, it was useless and very difficult to fit, particularly the straps under the van, which required me to lay on the floor in all sorts of weather conditions. It didn't do one trip without coming apart somewhere regardless of the way it was fitted.
Because of this I was reluctant to purchase from you again, but after watching your video on the internet the new product seemed impressive, so I bought one.
I have just driven from home in Worcestershire to a camp site near Cadiz in Andalucía, Southern Spain, during which we had some heavy rain and winds.
The cover stayed in place all the way with no problems.
I would not hesitate to recommend the new product.
Regards
Peter Bailey

06 March 2014

Reply from Specialised Covers Ltd

Dear Mr Bailey

Thank you for your comments; they are greatly appreciated.

We are sorry to hear that you have had issues with our products initially.
It sounds like the cover you received was our old universal towing protector which, as you said, did come in five separate pieces with straps to connect. Although it was generally an effective cover, we can understand how customers may have found this quite tricky and time consuming to fit.

We are always striving to improve our product range and are pleased you decided to come back to us when we released our new Tow Pro range. We went back to the drawing board, looking at customer feedback and suggestions and resigned the whole range, from our universal Tow Pro Lite (which is now a one piece design), through to our three tailored Tow Pros, which come with varying options to suit the individual customer needs.

We are pleased to hear that you were so impressed with the fit and quality of your new Tow Pro+ and the Specialised Covers name has now been redeemed in your eyes.
If you have any queries or issues in the future, please feel free to contact us on 01943 864646 or via email.

Kind Regards


Elli Whitefoot
Customer Service Manager
Specialised Covers

Plumbtraders.co.uk

A very good efficient service and good value for money

I found Plumbtraders after searching the internet and after comparing prices found Plumbtraders the best value for money andthe free deliveery delivery was a bonus.

Mr Peter Bailey´s profile

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Mr Peter Bailey
Reviewer
United Kingdom

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