Benedicte Autin´s profile

Reviews (1)

Feel Good Contact Lenses

mislead but outstanding customer service

I was disappointed I wasn't told when I called to make an order that I could get free delivery if I ordered on the Irish website instead of through the uk website, since I live in Ireland! However, after sending a complaint regarding the delivery fee, they offered to refund the price of the delivery. I am very impressed with this and it shows that it is a company I can trust in the future.

19 November 2012

Reply from Visit Feel Good Contacts

Dear Benedicte,

We appreciate your feedback and I agree that you should have been definitely advised that if you place your order on Ireland website, you will get free shipping. Apologies for the same.

The only reason, the sales agent wouldn’t have advised you to register on Ireland website is because the discount code which you wanted to apply was only applicable on UK website and not applicable on Ireland website. Basically, you got a better deal with us by shopping on UK website with the discount applied to your order and we hope this make you feel better and are satisfied with your shopping experience.

Hope to serve you soon.

Marketing Director

Benedicte Autin´s profile

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Benedicte Autin
Female, 1982
Dublin, United Kingdom