Extra bag booked on inbound flight rather than outbound so had to pay for extra baggage twice. Promised refund at Gatwick by BA desk staff but told to email to action the repayment. Emailed only to be told refunds dealt with by phone, I was abroad so had difficulties with this. Dealt with 3 members of staff in total having to keep explaining the situation only for my refund to be refused! Flight was fine but on principle will never fly with BA again. For the sake of £40 they should have refunded me and apologised for their error.
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