Avoid CSL at all costs!!
They are scam artists that will rip you off..
We ordered a sofa from CSL and they delivered a sun damaged sofa with rips, tears, and in a completly different colour. Redish brown instead of black! It was clearly damaged . We refused the delivery and immediatly called the store. They said there was nothing they would do about it and that we need to now pay an extra 124£ for not keeping their fault item.
We took photos of the sofa and emailed it to CSL showing a faulty item. They basically told us its not their problem since we signed a contract and now they want us to pay 1,400 for an item we dont even have!!
Weve wasted so much time calling and complaining getting no where with them because they are the most unhelpful uncaring people. All they want is that contract signed, they dont care about a happy customer.
Now were left with no choice but to take legal action..
Now im hearing more and more complaints from other friends/co workers that have gone through CSL in the past and had similar problems such as their so called warrenty not really existing, and sofas being delivered three months late, or sending the wrong items, adding on costs to the final bill without your knowledge.
We are taking our complaint to the news and 60 seconds. So others can be warned before they end up broke without a sofa as well.
We dont want anyone else to go through what weve gone through.
These are true scam artists that have no heart.
Avoid avoid avoid!!!!
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