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boohoo.com

Perfect product, shoddy shipping

Boohoo.com has a dilemma on its hands. As a company with so many great products to offer, they really need to dump their sloppy-slow shipping service.

First off, I would like to say, that the product that I purchased is great. I ordered a cream colored sweater and the product is beyond my expectations. The knitting is tight, the fabric is thick, there are no loose strings anywhere. Being a Forever 21 frequenter, boohoo's product is much superior in quality! Customer service was fast, and on point -- not like usual customer services that just hear your concerns/problems and discard them as "typical customer babble". Boohoo was quick and objective in solving my problem and polite to boot! Thank you!

But then...there was the shipping. I understand that boohoo.com is located in the UK and that I am across the pond in the USA. I also understand that international shipping often takes a long time. However, being 14 days late is a little ridiculous. This is 14 days after the "14 business days" that one predicts when purchasing with economy shipping. I tried to track my product with the code the shipping service provides...too bad it didn't work. It told me my product I ordered was in Dublin in March of 2011 and headed to Melborne, Australia... strange, considering I ordered my product October 2012 from Missouri, USA... (this is where customer service came in. I contacted them and they gave me much more information to reassure me that my dear sweater was indeed not headed to the opposite side of the planet.)
Normally, I wouldn't be too upset. However, I was leaving my dorm for the holidays the day my package arrived, meaning I wouldn't have seen my sweater in 2 weeks had it arrived one day later -- I was really, very lucky.

But, boohoo, please, for your website's sake and your customers' sanity, get a new international shipping service. Your reliability will go up and probably more people will order from you!

Of course, I will rep my new sweater with pride (a little free PR on my part!) Thank you boohoo for being understanding and helpful while supplying fantastic clothing!

Miss MICHELLE PLUNKETT, Rachel McPherson, J.Gagnier, P blanco, Mrs AimeeJo Hummerstoneand Miss Zupan found this review useful

19 November 2012

Reply from boohoo.com

Hi Danielle,

Many thanks for taking the time to write your review, and we are really happy to hear that you are enjoying your purchase..

We always appreciate our customers feedback, good or bad, and all comments are passed on to the relevant department to help us work on ways to improve the service we provide.

Thank you>

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itsdanidarling
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United States

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