Hayley´s profile

Reviews (2)

Hammonds Furniture

Appalling customer

Terrible service, the surveyor did not show up 3 times without prior notice. When calling customers service we did not even receive an apology.
In addition, we were told the fitting of our wardrobes would take place around 4-6 weeks after the designer had come out and contracts were signed but it is currently 8 weeks since this happened and we have an installation date in a further 2 weeks time - assuming that they will show up of course!
I would not recommend this company to anybody and would strongly recommend that you shop around and find a more trustworthy supplier who actually has a customer service department should anything go wrong.

We have since had our wardrobes fitted and are very unhappy with them. We asked for them to be the same as the last fitting just 6 months earlier yet this did not happen. I'm not sure how such a description could be misinterpretated when the existing wardrobes are there to see. After trying to discuss this with Hammonds numerous times we could not get a call back! Eventually we managed to speak to someone to day before we were threatened with court action for the 10% final payment and was told in no uncertain terms that this is our fault and the issue will not be rectified. The caller then hung up the phone on me and it was abundantly clear that they could not care less as the contract was signed and we had no option but to make the final payment. The wardrobes give no extra space than standard wardrobes purchased in a store would provide - it completely defeats the object.
I'm so disappointed and have found the entire process very stressful. Being pregnant, I certainly did not need such hassle.
I think that Hammonds are an appalling company, providing poor quality, not as described wardrobes, and abysmal customer service.
Hammonds please do not comment on this asking me to contact you as firstly you have my account details on this review so you could havr easily contacted me if you want to, secondly, you have no intention of putting my wardrobes right and I am not stuck with them.
If you do change your stance and would like to correct your work I would welcome a call!

Ian Downing found this review useful

11 February 2014

Reply from Hammonds Furniture

We are very sorry to hear about your recent disappointment with Hammonds.
The Hammonds team works really hard to get things right every time but we appreciate customers taking the time to let us know if we’ve made a mistake.
We take all feedback seriously and would like to help resolve any issues you may have.
Please contact us at OnlineHelp@hammonds-uk.com providing your full name, postcode and Hammonds account number and a member of our team will be in contact shortly.
Thank you for your valued custom and for bringing these concerns to our attention.
The Hammonds online team

Mazuma Mobile

Great, speedy service. Could not have gone smoother.

As above, great service. Money received quickly. No chasing / worrying needed. Kept in the loop 100%.

Hayley´s profile

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United Kingdom