As per many other reviews on this site, I found Parcel Monkey to be totally unreliable. They dropped my delivery without warning or notification, then proceed to tell me someone had called when I knew for a fact they had not. This is a common ruse they use to only refund a portion of the delivery costs for their mistake.
The upshot is you end up with missed delivery, additional costs to sort out their errors, and then a half baked refund and lousy customer service to even get that far.
If you are thinking of using parcel monkey remember they are cheap(ish) for a reason! Don't be fooled by the reviews on their website / FB page - they just simply remove the bad ones (of which I am guessing there are many!) and I would doubt the honesty of the good ones given their level of ethics and lack of respect for their customers. PLEASE AVOID if your delivery is in any way urgent.
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