Seapets

Dreadful customer service-Please avoid.

Unfortunately I had to give Seapets 1 star as it wouldn't allow me to give no stars. I contacted Seapets by e-mail a week ago as I'd been told they did a price match & wanted to order an aquarium to be delivered this week as I had a week off work-no response. I phoned at least 15 times but got no answer so left a message on their answerphone, nobody called me back. I phoned the actual store to be told they couldnt deal with it & that this always happens as there is only 1 person working on the internet sales. I received an e-mail about 5 days later saying they were waiting for a manager to make a decision. I explained I needed it this week so asked them to chase it up but again got no response. I've had to constantly chase them up just to get an answer to a very simple question-eventually they came back with a price that wasn't a price match but I needed an aquarium urgently so tried to order. I was then told that although it says 'In stock' on their website, it doesn't actually meant it is in stock & that they wouldn't have any in for another week-I'd already made it very clear that I needed it urgently.
Do yourself a favour & avoid this company, even if it means paying a little extra- you'll be glad you did in the long run.

Thunderer Guardianspirit found this review useful

Wetsuit Centre

Good prices & quick delivery-no problems at all

Good prices & quick delivery-no problems at all

14 February 2012

Reply from www.wetsuitcentre.co.uk

Hi Stevewo,

Thanks for the 5 Star review - brilliant.

Don't forget to like us on Facebook - http://www.facebook.com/thewetsuitcentre


All the best,

Karis

HealthSpark

Item not in stock & slow delivery

Ordered an item that was supposedly in stock however after I had paid for it they e-mailed me to tell me the item wasn't in stock & I'd have to wait an extra week-Had to chase up again a week later & was told the item was being despatched that day-received a few days later.

20 August 2010

Reply from Healthspark Ltd

Dear Steve, we're very sorry that your experience was of slow delivery. As you'll see from other reviewers, we work hard to ensure all of our customers receive their orders promptly - it's our passion. We'll contact you directly to arrange a complimentary gift.