Unfortunately I had to give Seapets 1 star as it wouldn't allow me to give no stars. I contacted Seapets by e-mail a week ago as I'd been told they did a price match & wanted to order an aquarium to be delivered this week as I had a week off work-no response. I phoned at least 15 times but got no answer so left a message on their answerphone, nobody called me back. I phoned the actual store to be told they couldnt deal with it & that this always happens as there is only 1 person working on the internet sales. I received an e-mail about 5 days later saying they were waiting for a manager to make a decision. I explained I needed it this week so asked them to chase it up but again got no response. I've had to constantly chase them up just to get an answer to a very simple question-eventually they came back with a price that wasn't a price match but I needed an aquarium urgently so tried to order. I was then told that although it says 'In stock' on their website, it doesn't actually meant it is in stock & that they wouldn't have any in for another week-I'd already made it very clear that I needed it urgently.
Do yourself a favour & avoid this company, even if it means paying a little extra- you'll be glad you did in the long run.
Thunderer Guardianspirit found this review useful
Ordered an item that was supposedly in stock however after I had paid for it they e-mailed me to tell me the item wasn't in stock & I'd have to wait an extra week-Had to chase up again a week later & was told the item was being despatched that day-received a few days later.
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