Located Divorce-Online thru Google and their pricing package seemed competitive. Closer inspection suggested that the process seemed fairly well set out and intuitive. All began well, then entirely through my own circumstances, everything stopped. When I eventually picked things up again I discovered that the fee I had paid had somehow lapsed and that to continue, I would have to pay an additional fee.
Seems to me that a friendly diarised email at some critical juncture to prompt me would not have been too difficult to schedule?
Nevertheless, I restarted the process and was assigned a case manager. I found that I had reason to make a number of calls to clarify certain issues particular to my case but when I contacted them it seemed that he was unavailable so I spoke to the person who answered - invariably a lady.
My perception is that for the majority of these calls (there were not many) I was made to feel like I was a nuisance and decidely unwelcome. Coming from a long Customer Service background, I found this aspect of the Divorce-Online offering very poor.
Towards the end, I spoke directly with my case manager on a few calls and the information provided was succinct, and delivered politely.
I was left feeling underwhelmed with the overall service.
I found the product (Potterton Heat Only Boiler) on a Google Search and TDL matched the most competitive price I found for this model.
Their website was clear and informative. Nevertheless, I rang them directly as the promised next day delivery was critical for me. The telephone call was brief, very polite and straight to the point giving me the reassurance I required.
Product arrived promptly next day and the boiler is now installed just before latest cold spell!
A perfect online shopping experience.
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