Flexible, patient and constructive approach. I got what I wanted and I am happy to have found a rtw ticket much cheaper than other conventional website & travel agencies (I got my tickets a month before leaving and still found fares 2/3 cheaper than average price offered online)!
The tickets' general conditions seem fair to me but you better have a reliable insurance to get full reimbursement of your ticket if anything bad happen (note I haven't dealt so far with after sale service, all is going smothly)!
Jeremy who I talked to was very efficient, fast to reply and easy to contact. No worries quoi!
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