Mark Warren´s profile

Reviews (1)

Auto Europe US

Quoted price completely unrealistic

Be aware that their quoted price is completely unrealistic. I rented a car at the Amsterdam airport. AutoEurope price was 108 Euros. By the time Hertz factored in all the hidden taxes etc, the bill came to an additional 70 Euros. Since all of those charges should be known, AutoEurope could do a better job of showing a "final" price in their quote.

28 November 2012

Reply from Autoeurope

Dear Mr. Warren,

Thank you for taking the time to write your review. Please allow me to apologize for any confusion in regards to local fees. Here at Auto Europe, we do try to be as transparent as possible in regards to any fees that would need to be paid locally. We do advise both online at time of booking, as well as on your Auto Europe voucher, any fees that would not be included in your Auto Europe rate. After investigating your claim, it appears you are being billed for the airport surcharge, road fee and fuel. If you disagree with any of these items, certainly contact our office and we would be more than happy to investigate your claim further.

Best regards,

Roger
Customer Service Department
Auto Europe LLC

Mark Warren´s profile

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Mark Warren
Reviewer
United States

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