I ordered a bottle of Oval, of a batch that had sold out - these things happen when ordering on the internet, not everything is going to be updated right on time. It's just I'd ordered next day delivery, waited 2 days and no package or phonecall. As far as I was aware they'd just forgotten about me.
When I called up, they explained what had happened on the site, gave me an option to wait or have a full refund and were very apologetic that no one had got in contact.
A freebie might have been nice, but maybe that's just the student in me talking.
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