Severely dissapointed customer´s profile

Reviews (1)

iflorist

Petrol station flowers at an outrageous price, and no customer support.

UPDATE: After seeing this review Emma at iFlorist had the lilies and an apology bouqet sent to the original recipient, quickly and at no cost to me. iFlorist may need better control of the actual shop that makes up the order, and definately needs to dump the offshore "support", but they do make good on an order gone wrong. They have retained my custom in future, and my confidence in the company.

ORIGINAL REVIEW
I ordered and paid for a "A beautiful and emotive hand tied arrangement of pink stargazer lilies, lush red roses, shamrock blooms and foliage". What was delivered was "petrol station chrysanthemums and a few red roses" , no lilies, no shamrock blooms, but a bit of foliage.

I had read and understood the disclaimer of "our florists may be required to substitute one or more flowers for a variety of equal or greater quality, appearance and value." and understand lilies may not be currently in season, but I do not feel the delivered substitution comes anywhere close to being "equal or greater quality, appearance, or value".

I paid $85.70 (in fairness including $12.90 chocolates) for a bouquet I could have got for less than $10 at any petrol station. Worse yet - several detailed email exchanges with support@iflorist.co.uk only returns the same claim to the right to "substitute" and a "voucher" for $10 for a service I would be foolish to ever use again.

I regret posting here on a public forum since I am still waiting for a sensible English-speaking contact to live up to their legal obligation of delivering what I paid for (or equal or better, as claimed on the website) or refunding the money collected.

20 November 2012

Reply from iflorist

Dear Sir

I am extremely sorry for the disappointment you have encountered with the flowers sent to your recipient. We take matters like this very seriously at Iflorist and are going to investigate to avoid future problems. We do appreciate your feedback and we apologise for the service you received. To compensate for this we would like to offer you a complimentary bouquet as a means of apology from Iflorist. We value your custom so I will e-mail you personally now regarding this matter.

Kind Regards

Iflorist

Severely dissapointed customer´s profile

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Severely dissapointed customer
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United States

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