I ordered online. Email confirmation of order and despatch of goods was clear and fast. I had to return one part of the order for an exchange. The process was simple and clearly flagged on the website. Again, clear communication and quick, accurate service.
Good - competitive pricing, quick & clear communication, quick delivery
Constructive criticism - my item was in stock but helpful to be clear whether it is available immediately or not, website layout is a bit basic - no need to go rapha-style but ease and attractiveness of browsing could be improved
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