louise whiting´s profile

Reviews (1)

Very

when theres problems they dont want to know

I had a problem with one of my deliveries - the delivery driver helped himself round the back of my property through a closed gate and then opened my patio door gaining entry to my home uninvited when he was found and confronted he became agressive and abusive. The family member who found him phoned very to complain, she was told that it wasnt their problem but Yodels and couldnt help, the family member then insisted on call being logged and was told she would get a call back. When i got home and was informed i phoned up Very, i was then told that they would email their complaints dept and someone would get back to me within 48 hours, over a week on and i am still waiting. A police investigation has now occured in that time, and been closed (apparently its legal as the doors were not locked!!) be warned people.

On top of this verys statementing system is very confusing and if you place an order and it is delivered and statemented whilst you are reutning them, they charge you for not paying the minimum balance even though the account shows clear as you have returned the items!!

louise whiting´s profile

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louise whiting
Reviewer
United States

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