WILLIAM´s profile

Reviews (3)

Shima Uma

Cheap and efficient

Best price and great delivery.

Pet Supermarket

Sent two of my order!

Problems with order meant that two items came. Matter eventually resolved and full refund given. Product and price good.


Fast delivery but racking very hard to put together with inadequate instructions.

Quality material and speedy delivery, but putting the racking together is not as simple or as quick as advertised. It took two of us several hours instead of the publicised 10 minutes and we had to open up some of the connecting lugs to even make it possible. Final product is excellent.

20 November 2012

Reply from Bigdug limited

Thank you William for taking the time to write your review, we do take on board customers feedback as we continue to improve our products and services.

Apologies the instructions were inadequate, we are currently reviewing and updating our instructions to make improvements.

I am very sorry that the assembly was difficult and took longer than suggested, I am going to ask my manager to look into this problem and talk to our suppliers about the issues you have experienced.
The Lug’s shouldn’t have needed to be opened up to assemble the shelving, so I apologies for the inconvenience this has caused you.
I am glad you are happy with the finished product.

WILLIAM´s profile

profile image of WILLIAM
United Kingdom