Dave R´s profile

Reviews (3)


Seem to be some glitches in the packaging department...

I ordered some shorts on 24th May 2011 which arrived a few days later. However, they were the wrong shorts (not what I ordered) so having called them up and been told to return them for a replacement, they were returned on 28th May.

A week goes by, and no replacement shorts are delivered, so I email them on the 6th June asking where my replacement shorts were. In the email I am told "Your replacement shorts will be with you in the next few days.". Great, so I wait .. and wait ... on 12th, I email again asking for a tracking number, but I get no reply.

On the 15th June I call and actually speak to the MD, who seems like a very nice man, who apologised for the delay in the delivery, and that they would DEFINITELY be with me within 48 hours, by Saturday. Saturday comes and still no delivery- I call them on Saturday afternoon but there was no-one in Customer Services to speak to, so a message was left for them to call me on Monday.
Monday arrives, and I do indeed get a phone call, and again I get lots of apologies, but even though I had been assured by the Managing Director that they would be with my on the previous Saturday, they admitted they were still in the packing department.

At this point, I decided enough was enough and asked for a refund. I simply could not trust them to send me the item. The refund at least did go through smoothly.

My problem with FatBirds (apart from the fact they made a mistake with the original order and failed to send me the replacement at all) is that I was told things in E-mails which were not true. Assurances were made over the phone which were not kept. I simply cannot recommend this company to anyone because they had so many opportunities to make things right but failed.

Having said that, when I did speak to them, they were courteous and apologetic and I did eventually get a refund so I cannot give them a very low rating, but beware, if you have problems with your original order, expect a long wait to get it sorted.



Requested something as simple as some spare envelopes from their customer services. 4 e-mails, 2 apologies, 4 assurances that they will be sent immediately, and 9 weeks later and I am still waiting. Not only that but their web site is buggy (I cannot redeem a free rental) and there are many films that are just not available from them, but yet are available from , say, Blockbusters. Utterly useless company. Oh and the discs they send out are often filthy.


Excellent company

I've been using this company for many many years and have always found them to be superb. If you ever have problems, their after sales support has proved to be extremely helpful.

Dave R´s profile

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Dave R
United Kingdom