Carol Smith´s profile

Reviews (1)

Jokers' Masquerade

Delivery options

When I ordered the item from your website you gave me a delivery option of "leave in garage" which I opted for. I then received a note from the post office saying they had tried to deliver it but as no-one was at home they took it back to the depot. When I went to collect it from the post office they said they couldn't leave it as it was a "tracked" parcel and had to be signed for. As I was unable to collect it straight away I now have an item I don' t need .... Not impressed !!!! Why give alternative delivery options when an item has to be signed for?

27 November 2012

Reply from Jokers' Masquerade

Hi Carol,

Please accept our sincere apologies for the problems experienced. The 'safeplace' option is available on Royal Mail tracked services and each parcel is clearly marked with desired 'safeplace' instructions upon dispatch from our warehouse. It appears that on this occasion the delivery person was unable to leave as instructed for reasons we are unable to establish. Although they should have followed the instructions, ultimately it is up to the personal discretion of the delivery agent themselves to deliver the parcel safely. We work closely with Royal Mail and will ensure this case is highlighted so to ensure their staff are fully aware of this service that they offer. We apologise for any inconvenience caused and hope our own service as the retailer will lend us the opportunity to welcome you back in the future.

Kind Regards,

Carol Smith´s profile

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Carol Smith
United Kingdom