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Reviews (2)

Pedal On

Reliable company

They emailed me to let me know the items were on their way the day I ordered them. They arrived two days later. No complaints. Thank you Pedalon. Will definitely use again. Competitively priced too!

Merlin Cycles Ltd

Quick to email you back.

Return of goods was acknowledged by Merlin exactly one week before the money was refunded to my account. In this technical day and age I think that is too long. The advice received by them was, in my opinion, inaccurate but it was to do with how noisy wheel hubs were and the wheels I received were, in my opinion, noisy. I do however understand that this is subjective and I have no reason to believe they did this maliciously. The order had already gone in, but had not been dispatched, when my concerns about the noise were raised. Cost me £12 to send them back but this was not refunded.
The customer service was however always prompt, polite and courteous.

20 November 2012

Reply from merlincycles.com

Hi Andy
Refunds do take a while to go through the electronic systems that bank have in place. We do state allow 21 days but we do them as we recieve the goods back.

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Andy
Reviewer
United States

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