I ordered 12 bottles from tescowine.com, I live in a London address, no problems ever before, including Tesco grocery. For my wine order I chose hour slot delivery and eagerly awaited arrival of my order....
I called up on the 0845 number (no landline number so this will cost you) and was on hold for 30 minutes. When answered they hung up straight away. Great. Another 10 minutes on hold and I got through. After explaining my problem all they could say was "we are unable to get through to them at the moment" followed by silence. So I had to probe further to see what the point was that they were not telling me. She said she'll get a response tomorrow and let me know. So, I asked, any chance they are running late and it will get here? No she said (even though they had "no response). Ok I said, why not? She said my wine was still at the store. Great. What time would I be called tomorrow? After 1pm. So no delivery before then? Nope. No explanation, no warning, no idea when I'll get my wine. Absoulutely RUBBISH service. If you are planning on using the wonderful conveinience of hour slot delivery... DONT bother. More hassle than it is worth.
Thanks Tesco. A customer lost forever.
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