the total amount i pay dell for my computer is about 4400 dollars. from day 1 when i got the computer out of the box, the features i had wanted were not all there. within 4 months EVERYTHING started malfunctioning on the computer. i called for warranty, incredibly upset because i just gave them thousands of dollars to ensure that i had a reliable machine, and they never followed through. I told the gentleman on the phone that i am very familiar with the workings on computers, but he insisted on wasting an hour of my time just to tell me what i had already known, its overpriced garbage. After installing some program on my computer and wasting my bandwidth, he somehow managed to disable my network card. He insisted i mail them my computer to be analysed and when i told him that is not an option i NEED a computer, he then arranged for a technician to come to my house. he ignored me when i had said i will not be available to answer the phone from 9am-2pm, and set up the phone call for that time anyways. Every time i said i would not be available, he would reply with giving me a list (and its a long one) of whats wrong with my computer. It was at this time that i had voiced my concern about not receiving all the features i had wanted, and he connected me to a supervisor who told me nobody cares about those features and there's nothing they can do about it because they were unusual requests that people don't normally make (example of missing feature, no number pad on the keyboard). I said i am paying for a warranty that replaces my computer if i were to destroy it, but i cant get a laptop with an extra ten keys? he told me no, that is not an option and number pads are not available on my model. Price was not a concern when i bought my computer, why would they not give me something that works, and has what i want on it.
Long story short, do not buy dell. I will never give them a cent on my money ever again, and am disappointed in myself for trusting them in the first place.
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