We moved into our house in aug 2011. In the last year we have been asked several times for meter readings, which we have given. Each time we are told that they've not had a reading since we moved in which we know to be completely untrue! Then suddenly my bill went upto £101 a month with no notification in advance! When I rang to ask what was going on, they reply with "we have had to estimate your bill as we have not had a reading since aug 2011". I must mention as well that we were paying £66 a month, so this is some big rise because eon have been incompetent! But....then I ring them and give them my meter reading (again) and the man says that we are in fact in credit by £80 and can have a refund! So obviously I was very happy!! But then I get an email telling me that my bill will be going up to £113 a month! Who seriously can afford that?! So I rang and they said that as we are coming into winter they predict that we will use more gas and electric and that we should not have been given a refund! But if I pay what I owe, very nice of eon, our bill could go back down to £101 a month! Huh??? Our bill was £66, we cannot afford £101 a month let alone £113!!!!! And how are they allowed to predict that I will spend that much more? There is only 2 of us in the house and to use that much energy is frankly impossible for us! After being told by someone else that if I paid what I owe we could go back to normal, someone then tells me today that we are not in debt to eon and don't owe anything!! They are useless! I would not recommend anyone go with eon... Today I changed to someone new who can offer me a better, more reasonable price and hopefully better customer service! Please avoid eon at all costs!!!!
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