Ray Arnold´s profile

Reviews (3)

D&M Tools

Very disappointing, not sure I would bother again.

Maybe just a one-off for me? Having trawled the net for some competitive pricing, I came across D&M Tools, I set up an account and ordered some expensive ( £420 ) De Walt equipment from them via their website and paid using my credit card. I then received a phone call from them within half an hour to say that there was no stock, even DeWalt didn't have any stock until the end of April ( approx 6-7 weeks away )
The sales adviser was polite and did advise me that the system wasn't live, so only accurate information was available by phone !! She did offer alternatives and a weak apology, then advised me that the money would be returned to my Credit card in a few days time.......
I contacted Toolstop who I have dealt with several before, they price matched and delivered next day.

18 March 2014

Reply from D&M Tools

Dear Mr Arnold,

I am very sorry to hear we were unable to fulfill your order on this occasion.

We are also very disappointed that the machine you ordered is currently out of stock at Dewalt with a relatively lengthy lead time. Our policy is to contact customers as quickly as possible should there be an issue with their order in an effort to minimise the inconvenience caused, I am pleased to hear we did notify you of the problem within 30 minutes.

I can confirm that at no point did we process the payment which was aborted the moment you chose to cancel the order, your bank suspends the funds temporarily when you place the order and unfortunately they can sometimes take a few days to make the funds available to you once again.

I would like to apologise once again for any inconvenience caused.

Should you have any further enquiries please do not hesitate to contact me.

Kind regards

Ian Sims
(Operations Manager)

HomeOutlet Online Limited

Right products, fair price, poor delivery!!

Ordered Tuesday afternoon ( about 3.00) paid £20 for EXPRESS delivery and goods arrived Friday afternoon. Four days off work all gone!! Too late to start job - game over.

16 January 2013

Reply from tapoutlet.co.uk

We are sorry for the unanticipated delay in the shipment of your order, and apologise for the inconvenience this has caused. We are constantly working with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. It is our intention to provide the best possible retail experience, with accurate stock information being top priority. Our dedicated customer service team is here to help answer any questions, including a check of current inventory and status of your order. Please contact us with any questions regarding your order on 0800 9709 779 or


The best I have experienced on the Internet , excellent in all respects .

I Am not someone who no ally bothers with these surveys because with most companies I have dealt with on the net the sl experience has been mediocre or poor and I would rather say nothing about that. But I could not believe the quality of the prompt and efficient service, even down to the e-mail on delivery day quoting the 1 hour delivery slot. Goods were exactly as described etc etc etc. There are a lot of companies out there who could learn a lot from this particular one. It's. real credit to whoever is behind it. Thank you.

Ray Arnold´s profile

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Ray Arnold
United Kingdom