My order arrived in good time and looked well packaged but on opening the package i found that one of my items looked like it had been used and wasn't an A Grade unit with punchure holes in the side of a very scruffy box which also had several layers of tape holding the box together. I phoned the customer service line and they were very helpful in emailing a Collect Plus label to me but were unable to tell be how long before i would get a replacement. i sent this box via City Link with the collect plus label on it as i didn't have time to go and find a collect plus outlet and it was signed for by Davies at 09:44 on the 15th November since then they have not contacted me in any way to say when i will receive a replacement which leaves me in a awkward position as it is for a friends birthday on the 22nd November. I realise that it is now Christmas trading time but some sort of a reply would have nice!!
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