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Dissapointed of delivery.

Had palced an order at 9.11 and now is 20.11. Still no sign of my order. Have to smoke normal cigs. When askin at chat what is wrong, there comes Copy/paste text where they tells me it can take up to 10 days. Pervious orders came 3-5 days. I have also a friend who ordered at the same time as me, he haven't got his order either. Makes me pissed off. I simply cant afford for 20 euros of delivery fees. Never came up with this problem, now i did and im lost.

20 November 2012

Reply from

Hello Max,

For any order destined within Europe we normally advise 3 - 5 working days for those to arrive. Please note that the majority of our orders arrive on time at their specified destination with less than a 2% complaint rate with regards to delivery.

We do offer enhanced shipping options, one of which normally provides a Next Working Day delivery option. Granted that these require an extra cost, however they provide general reassurance.

I apologise in the meantime however that the order has taken longer than usual to arrive, and if you wish to discuss this matter further, please do not hesitate to email us at

Kind regards
Sam Warburton, Customer Services.

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Max Senilä
Tampere, United Kingdom