Helen Sprangle´s profile

Reviews (1)


Unprofessional and very poor quality

I ordered 2 pairs of Boots which looked pretty nice on the website, received them 2 days later and was horrified at the quality although I did try one pair on, I couldnt even get my foot in. I returned them straight away and they were actually back at the Pst Office within 2 hours, sellotaped and then Brown parcel tape with their address label fixed as requested. Obtained my Proof of Posting, this was 18 days ago I am £95 down still awaiting an email to say they have been received, I have emailed them twice and no contact so i decided to write on their Facebook wall!! within 2 minutes I had a private message, my wallpost deleted and they said they would look into it if I sent them a Private message with my order number!! I don't give up easlily and the one thing that annoys me is that courtesy and politeness goes along way in my eyes and costs nothing. I cant afford to just throw away £95 away at any time of year and the fact that they don't seem concerned is a poor show. I won't be using them again.

29 November 2012

Reply from Missguided

Hi Helen,

I am so sorry for the delay with adviser responses but I have looked into your order and can see that a refund has been processed and should be appearing in your account.

Advisers do not delete any posts or messages unless they are in anyway abusive.

Best Wishes,
Grace xx

Helen Sprangle´s profile

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Helen Sprangle
Scarborough, United Kingdom