Renata J Moniaga´s profile

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Let me just say that I am not usually one to post reviews on the internet, but my experience with Easybus was so horrible that I couldnt help but go out of my way to warn others.

I was scheduled for the 12:10 am service from Gatwick South airport to Earls Court. I was early for my booking and was hoping to take the 1130 or 1145 pm buses. Both bus drivers were very rude and dismissive - one didn't look me in the eye, took other passengers who were early, and just mumbled incoherent words before shutting the door in my face and driving off. The other bus driver was snide and didnt let me on his bus even though there was an open seat next to him in the front (and there were no other customers waiting to get on).

There was another bus scheduled for 11:55, but that bus never came. When 12:10 came around, there was also NO BUS. Same thing for the scheduled 12:30 and 12:55 am buses. The buses just. never. came. and all us customers were left stranded in Gatwick, at 1 am on a Sunday night'/Monday morning. In the end, we gave up and we had to take a very expensive cab to London

Also, plain, clear and simple, the employees at Easybus are extremely rude, impatient, and unkind. They should NOT be working in a customer/client-facing job, period.

The fact that they only have an online query system and not a proper customer service help line (where you can actually speak to a representative) is a telling sign of what kind of company Easybus is.

Seriously, save yourself the disappointment and frustration. This is a horrible company with horrible employees, I can't wait for a competitor to come and (rightfully) take all their customers

Renata J Moniaga´s profile

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Renata J Moniaga
London, United Kingdom