Marcus Whitehead´s profile

Reviews (2)


Appalling Customer Service

Habitat are now selling damaged/ ex showroom stock on E Bay. BE WARNED THE CUSTOMER SERVICE IS APPAULING.
Bought a sofa bed & emailed seller( habitat) with available delivery dates. I gave specific dates as I get posted overseas for weeks on end. The first delivery date was when I stated I would be away. I wrote another email stating available dates again.AGAIN they rebooked when I would be away. I needed the sofa bed so I arranged a house sitter for delivery. When I tried to rebook the delivery , could not do anymore .( in the meantime I had left a bad review on eBay, are the two related?)
I rang customer service, & Stewart stated "the system " just books the next available date!
I'm a customer so I'm not bothered about your systems failures, I JUST WANT SOME CUSTOMER SERVICE!!
No wonder Habitat has had "financial" difficulties & had to be rescued. I would start with your customer service or lack of it. Maybe also realise we are all individuals with different circumstances.
My message to Habitat Customer Service , go to John Lewis for inspiration. The only way is up
Ps Still waiting for ex showroom sofa bought in FULL. on 22/05 lol


product never turned up twice!! they should not use UKMail

UKMail was used to try to deliver product but never delivered , then lost & finally involved in an accident!!

21 November 2012

Reply from IronmongeryDirect

Dear Mr Whitehead

Thank you for your feedback, I am disappointed to hear that you have had problems with your delivery. There is no order number on your feedback response for me to be able to investigate the circumstances.
Can I ask that you contact me with the details as I would like to be able to give feedback to the courier as necessary and also make sure that we resolve your complaint to your satisfaction.

Kind Regards
Dorothy Jones
Customer Services Team Leader

Marcus Whitehead´s profile

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Marcus Whitehead
United Kingdom