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Reviews (1)

iflorist

VERY DISAPPOINTING PRESENTATION.

THE WREATH PRESENTED HAD LITTLE RESEMBLANCE TO WHAT WAS PURCHASED. I WAS ASHAMED TO ASSOCIATE MYSELF WITH THE WREATH. IT WAS A MEDIOCRE PRESENTATION, SPARSELY DECORATED AND WILTING LEAFES.

I PURCHASED THE LARGE SIZE WREATH BUT HAD PROBABLY A MEDIUM SIZE IF NOT SMALL SIZE SENT. IN COMPARISON TO THE OTHER WREATHS PRESENTED, IT WAS MOST DISSATISFACTORY. IT EVEN DID NOT HAVE ANY PEACH FLOWERS ON IT AND YOU WOULD NEED A MAGNIFYING GLASS TO SEE THE LILAC ROSES DOTTED AROUND THE WREATH. I AM REALLY DISAPPOINTED BECAUSE I WANTED A FLORAL PRESENCE AT THIS FUNERAL WHICH I CAN NOT NOW ACHEIVE. IF I HAD GONE TO TESCO TO GET BUNCHES OF FLOWERS IT WOULD HAVE MADE BETTER STATEMENT ABOUT A DEAR FRIEND.

20 November 2012

Reply from iflorist

Dear Tomilola

I am extremely sorry for the disappointment you have encountered with the flowers you ordered for your friends funeral. The feedback you have given us is very helpful as we can address these issues so we can improve our services for the future. We certainly do not wish to lose you as a valued customer so we would like to issue you with a 50% refund for this order and offer you a complimentary bouquet to be sent to a recipient of your choice. By doing so, I hope that we can prove that your experience was an unfortunate coincidence so that you again will use Iflorist in the future.

Kind Regards

Iflorist

Tomilola´s profile

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Tomilola
Reviewer
United States

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