Jessops

Shambles

I brought a full camera kit including lenses nearly £1800 to start up my photography.

Management attitude and mis-information
The management were so rude at the Kingston branch when I asked for more information providing with such garbage as you can claim 75% of the insurance after two years?!?? So I rang the insurance D&G who were great and said that is simply not the case (there was nothing on the insurance papers to suggest it).

Then they had the audacity to tell me that I can claim £125 back from Canon through cashback. Went online to Canon and could only claim £45. If you don't know just say you don't know!

Packaging and damaged prior use
They sold me a camera that was not in a sealed box and camera lens that the hood was damaged. Are they just playing with the camera's in the warehouse..

The only good thing was the ability to try lenses and get a feel for the camera but to be honest I think I would rather go into any other store from now on. Oh and to ask for advice I rather use google and other stores..

Simply is not good enough - I would rather use eBay to buy goods then deal with the service at Jessops.

They lost quite a few customers from my friends and family.

Best of luck Jessops!