I have a current account with them & I cant fault the customer service staff at the bank at all. I'd give them 5 stars if it werent for the fact that they pay the top dogs at Lloyds oversized bonuses & pay pathetic interest on there accounts to customers with good credit!
I was with British Gas for years for my electric & gas supply but found them to be a tad expensive, so I changed to EDF energy & had no debts outstanding with British gas. A few months after changing to EDF, British Gas sent me a bill for over a thousand quid!!! Shock horror, mixed with copious amounts of annoyance, I promptly got on the phone to their customer service department & low & behold I was transferred from pilar to post! No one seemed to want to deal with it but eventually I got someone there to sort it out.
I know someone who worked for British Gas & they found them to be great employers. Pity they dont look after there customers in the same way!
Ordered a pair of speakers off them a several years ago at about 5:30 in the evening & received them 8:30 the following morning! Fastest free delivery service I've ever had shopping anywhere in my life! By the way it was only free delivery if you order over X amount worth off stuff, as with many websites.
Well impressed Rapid. Superb service.
I had to take an insurance policy with them for my car but only wanted it for a while rather than a full 12 month term & asked how much it would be if i later decided to cancel my policy & was assured on the phone that it would be no more than a standard £50 cancellation fee but about a month later when I came to cancel my policy, they tried clobbering me with a £136.50 fee instead! I informed them that the agreed fee was £50 & that a verbal agreement was a legally binding contract between two parties & they said "I've never heard of that before" & "I don't think your correct". Anyway, its a long story but suffice to say I had the last laugh :)
Anyway, I wouldnt recommend Swinton to anyone!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.