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Jaques of London

made in china quality checked in england

3 white knights 1 white rook in the chess set that i have received. i have notified jaques but no reply yet :-( but, after posting this review i recieve the caring message below. This message and the wonderful customer care along with replacement rook earnt jaques 3 more stars to make a full house. Now i can say made in china quality checked in england and the best customer care ever :-)

22 November 2012

Reply from Jaques London

Dear Hugo

Please accept our sincerest apologies with regards to the issues you have encountered with your recent purchase. For some unknown reason your email has not come through to us, please would you be so kind as to forward it to me at lisa@jaques.co.uk and I can then get this rectified for you.

With kind regards
Lisa Howard
Jaques of London

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Hugo
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United Kingdom

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