I rented a Peugeot 207 or similar to pick up in Parma, Italy. A rude lady, almost barking at me, named Claudia, assigned me a tiny and dirty Fiat Panda, and said that it was under the same cathegory. In the AutoEurope website is shown under an inferior cathegory, though. I complained and she said: "It's not my problem". I left, called AutoEurope and, albeit very polite, they didn't solve the problem, and still argued that I shouldn't have taken that car. I said that there was no way to call hem, they wouldn't let me use the phone at the Europcar office. Besides, I was being humiliated, and just thought about getting to a phone and call AutoEurope, after living the place. We were with our luggage in the middle of nowhere... The tiny car waspacked with our luggage! besides, it was hard to drive it, I was risking our safety driving it in hte freeway...! My wife was terrified, our vacation was being spoiled.-- Next step, I wasted almost two days looking for an exchange, first in Modena and then in Bologna, where a nice lady at Europcar arranged me a Fiat Punto, very dirty!, but still, similar to a Peugeot 207. Who pays what I lost? 36 hours and long driving, gas etc.? That is a shame!
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