Ordered flowers 3 weeks in advance for my mother's birthday. Not delivered on the day - I was not told there was a problem.
Looking further the flowers went to the courier the day before due delivery date and have no been transported around various couriers depots for the last three days!!!!
I have tried contacting the Prestige and delivery company (Yodel), whilst to be fair I have had a reply (albeit slow) all they say is sorry, should be there soon.
this is totally unacceptable, has ruined my Mum's birthday and I have had to order new flowers from elsewhere, as even if these ever turn up they will be dead!
Flowers finally arrived 2 days later, the roses were totally dead and the rest of the bunch had seen much better days - my Mum was so upset. I sent another email to the company who still refuse to give refund, only offering another bunch of flowers. Why would we want another delayed and dead bunch of flowers? Never mind the fact I have already had to purchase another bunch from elsewhere.
To top it all Prestige lodged a claim on trust pilot that my review was not accurate! A few emails soon sorted that - thanks trust pilot! Prestige have also stopped me posting on their Face book page - I put nothing other than the truth, in a reasonable way!
This company are relying on the perishable goods act to get out of refunds and need to be stopped!
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