Lilia Baker Silva´s profile

Reviews (2)

Name Necklace

A bit of friction but wonderful CS!

When I first ordered my necklace, I was a little worried because I didn't receive any type of confirmation for my purchase. I sent two emails in the week following my purchase requesting some sort of confirmation which went unanswered. That's when I really started to panic. So I decided to look up some reviews on the site and I came to this one. Another customer said that writing a review and posting a comment on their Facebook site garnered the immediate attention of the company's customer service, and so I followed her advice. I immediately received emails and phone calls with the requested info. Melissa and Autumn from CS were wonderful, and even went so far as to give me a 10% refund for my troubles. Very happy!


Freaking out!

I can't find a contact number on their website, and I never received an order confirmation e-mail. Also, when I try to track my order, it says that there is no tracking information available for my order. I have e-mailed them twice now with no response and after reading these reviews, I'm really scared that I'll never get this necklace although I was charged for it. I really wanted it before Christmas, but that probably won't be the case. Wish I'd done my homework before ordering from here :(.

21 November 2012

Reply from

Hi Lilia,

Please be assured that your order has already been shipped out and according to our service will take about 14 business days to arrive. Your order number is 5243049, for your information. I have sent you an email with more details.


Marketing Manager

Lilia Baker Silva´s profile

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Lilia Baker Silva
North Haven, United States