I ordered a gardman elegance arch and everything went well until delivery. Without any forewarning, we arrived home to find the parcel propped up in our porch, for anyone passing by to see/take. But that was nothing compared to the state of the parcel. Completely smashed and bursting out of its flimsy wrapping, it looked as though a heavy weight had been applied across it's middle and it had cracked as a result. Whether this was due to poor packaging or careless handling by the courier, I can't say, but to leave an obviously damaged package, without signature was simply appalling service by the courier. I received a full refund without any quibble, but obviously, it's pointless using Buyaparcel, if the goods are going to be damaged at delivery.
From start to finish, everything was straight forward and the outcome was better than expected. Black Circles set a high bar with the initial process, but most importantly, the suppliers were also excellent in every respect. Lots could have gone wrong, but nothing did. I will use again.
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