A copy of the message I left them:
On June 22nd, 2012, I sent a package to be delivered to the Univeristy of Strasbourg in express delivery.
Within 2 weeks as it had not been delivered we inquired and were told Parcel Force had lost track of the package. A bit later the company nonetheless forced to pay... for a delivery which never occured.
On Nov. 19, 2012, i.e. 5 months later, the package was delivered back to our University without having reached Strasbourg. A form filled up on Nov. 14th had been added claiming that delivery at P.O. box was not permitted (the University of Strasbourg received mails and express deliveries every single day) and that it needed a CP72 custom form to be filled up. If this Nov. 14th note were to be taken seriously it would have taken five months for Parcel Forces to address an express delivery and find an excuse for not completing their side of the deal.
In contrast, taking 5 months to address an express delivery contract not only highlights the lack of professionalism of Parcel Force as a company, but also adds insult to injuries.
My only advice is to stay away from such a company...
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