Mr David Hewland´s profile

Reviews (2)

SkyParkSecure

Don't like hidden costs so why add a booking fee ?

Went to book but on final page discovered a mandatory booking fee. Don't like last minute costs, Not happy

28 March 2014

Reply from SkyParkSecure Ltd.

Dear Mr Hewland,

Our small booking fee covers essential administration and customer service costs. We show the booking fee in large bold type at the top of our payment page to help our customers through the booking process. We are confident that even with the booking fee, our prices are extremely competitive and are backed up by our price check promise.
Our research has shown us that customers prefer the booking fee to be shown clearly on the payment page to help present a final total booking cost with clear transparency and no 'hidden' costs.

Kind Regards,
Customer Service Team

Ebookers

Simple and straightforward

Simple to use and the follow up customer support was excellent .

Jo found this review useful

Mr David Hewland´s profile

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Mr David Hewland
Reviewer
United Kingdom

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