I assisted the customer as she is elderly, very deaf, and extremely nervous of any financial issues, so this was not an easy case to manage or process. However, Kate Stubbs of Key Retirement Solutions did everything possible to ensure the customer's needs were met, and certainly went the extra mile in achieving a satisfactory solution, including taking up her own holiday time to ensure there were no delays.
As a retired lawyer, I know only too well that equity release is a delicate area in the lending world, but in this case the customer got the best possible deal!
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