I ordered flowers for my mother for her birthday as a surprise. I knew she would be staying in a hotel in Spain and ordered them to be sent to her there by International Delivery.
On the day of her bday, nothing had arrived. I spoke to the hotel reception who told me that nothing had come for her room or in her name. Interflora told me that their Spanish agents had delivered the flowers the following day and that they were in her room- they were not. It appeared that no one was talking to each other and Interflora in UK were not talking to me to let me know the status of the problem - I had to keep calling to get updates. Not good enough and my mother never did receive any flowers on her birthday.
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