T Mobile

I ACTUALLY WANT TO CRY

Their staff lie (the ones that you can understand). They do not have an email address that you can write to....except I found one on google that was supposed to be the managing director and customer service director, yet have had nothing back. On hold for an age, cannot get through. Waited on the phone for 2 hours in the t-mobile shop in lakeside and still didnt get anywhere. Change what they say, lie, unreliable, a joke. Wont let you cancel contract without charge as I would " be in breach of contract" yet they fail to realise that THEY ARE IN BREACH OF CONTRACT as they are NOT providing a service. Fed up of their lies. Reception is awful, my online tmobile account said that both of my phones were due for renewal in december 2012, yet this has not been changed to April 2013.....I am furious and unless someone is going to deal with my complaint and actually give me what I am due then I advise you all TO STAY AWAY

Dave Naylorand Obaid E Muhammad found this review useful

Menkind

17 days and still waiting for my order....being refused a refund at the moment!!

Don't use them, needed my item when it was due to be delivered. 17 days later an despite me telling them that I no longer need items as had to buy them in person, I am still not being given a refund. Was told to wait 7 Woking days, now been told to wait 14 working days! Moving goal posts so they can hold my money for longer and earn interest. Over £70 of MY money....con artists

Update: after miscommunication on THEIR part I was emailed on 26/11 to say that they were issuing my refund....I chased on 1/12 to say that I still havnt received the refund and received a reply saying "I have done it myself" yet the reply was signed by Menkind. I have replied every day since asking where my refund is and have yet to receive a reply

21 November 2012

Reply from Menkind

Dear Jennifer,

Thanks for your feedback, we understand your concerns and understand that our customer services team are now dealing with this issue.

Kind Regards

The Menkind Team